Shipping & Returns

Shipping Information

  • Order by 5pm ET Monday thru Friday for same day shipping
    • Excluding Holidays and weekends (When calculating transit days before 5pm ET, do not count that day. Orders after 5pm ET, do not count the following business day).
    • Shipping Methods - We offer a variety of shipping options to meet your needs!
      • Qualify for Free shipping for all orders of $99 or more (after discounts, for US orders only).
      • All transit days are an estimate and are not guaranteed for most services.
    • Carriers
      • At checkout, you may have the option to choose UPS or USPS. Some shipping methods may not be available based on your area and weight of your shipment.
    • International
      • Currently BoutikeDOG ships to a number of different countries. Please view our checkout to see if your country is on our list. Economy International Mail excludes oversized products and items that are shipped directly from our manufacturer. Please allow at least 14 business days for Economy International Mail packages to arrive. Actual arrival times will vary depending on location. This option may not be available due to the size of your order.
      • If you are ordering outside the US please allow additional time for your order to get through customs. BoutikeDOG is not responsible for any taxes or dues that may be associated with the shipment. Any and all fees associated with refused international orders will be deducted from the customers refund.
    • APO/FPO
      • BaxterBoo will ship to most Armed Forces addresses. These shipments are always sent USPS, and cannot be shipped with Express mail. BoutikeDOG has no control over transit times for these orders due to their customs and military mail procedures.
      • Tracking
        • BoutikeDOG sends all shipments out with a tracking and/or delivery confirmation number. Please check your email for this information.
        • BoutikeDOG does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.

        • BaxterBoo is always here to assist you with clarification of all your shipping options. Please feel free to contact us at:

          Return Policy

          At BoutikeDOG, our biggest goal is to well serve our customers.

          If you're not completely satisfied with your order, we will do everything we can to try and make it better!

          Please note that we cannot cancel an order once it has been placed. If you wish to exchange your merchandise, please see our policy below.

          Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

          Here is a simple run-down of the rules and procedures for returns:

          • All returns requests must be received within 7 days* of the date you received your order.

          • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.

          • Returned items must remain un-washed, un-worn, and all tags must still be attached.

          • Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)

          • Shipping is non-refundable, unless there was a mistake on our end.

          • Please allow our team 5-7 business days to process your return once it is received at our warehouse.

          We reserve the right to refuse a refund or exchange if the conditions below are not met:

          • Items have been worn, used, washed and/or altered.

          • Items are not returned in original packaging.

          • Items do not have original tags.

          • Packaged goods are not returned unopened and in new, resell-able condition

          • Items contain any pet residue (hair, smell, stains, etc.)

          • Returned without a receipt.

          • Returned after 30 days of purchase

          Items not allowed for return:

          Returns will not be made on the following items:

          • Personalized items

          • Sports Team items

          • Special order items

          • Seasonal items

          • Jewelry

          • Sale, clearance or discontinued items.

          Also, due to health regulations we also may not allow returns on beds, bowls/feeders, carriers, blankets, belly bands, diapers and toys.

          If you received free shipping (orders over $100 shipped to the USA or a free shipping promotion) on your order and later decide to return part of that order we will issue a credit less the flat rate shipping fee of $7.95.

          A 20% restocking fee may be applied at the discretion of management. The first exchange will not incur any restocking fees. However, a 20% restocking fee will be applied to any subsequent exchange from the original order.

          Damaged items:

          If an item arrives to you and is damaged in any way, you must contact us within 48 hours of receiving the defective merchandise. Please, be prepared to supply an order number, date and item number when contacting us. We may ask for a photo of the defective merchandise, if necessary.

          Instructions for Returns:

          Send an email to returns@boutikedog.com within seven (7) days upon receipt of the item.

          Please include the following in your email:
          Order Number
          Date of Purchase
          Item Number
          Your complete name and shipping address


          Refunds will not be made. No exceptions.

          Upon receiving your email, we will email you the Return Merchandise Authorization Number (RMA) along with a return form for you to fill out to include in your return to us.

          No exchange will be processed unless the form is completely filled out. If the form is not filled out, you will receive a notification of applied store credit. A return address will also be included. The RMA is good for seven (7) business days from email sent from Posh Puppy Boutique. DO NOT send items back to Posh Puppy Boutique without the RMA Number on your package or your return may be refused and/or subject to a 20% restocking fee. Once we receive the merchandise and confirm that it is unused and in it's original condition and we will issue a store credit. An email will be sent to you regarding your new order number for the exchanged item or the applied store credit.


          Please note: Customer is responsible for ALL shipping costs, which includes shipping any item back to us, and the shipping of a reorder.


          Please allow up to seven (7) business days for processing returns after we have received your return.